Beto Carrero World
FAQ
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The Virtual Queue is back! With it, you can schedule up to 3 attractions for quick and free access, but be aware that the availability is limited due to capacity.
To make a reservation, download the BCW+ app from digital platforms. Scheduling is available 5 days prior to your visit date.
Fast Pass and Single Pass Booking Information
All Fast Pass and Single Pass products must be registered in the BCW+ app. Visitors will need to schedule a time for quick access to attractions. Scheduling will be available 5 days before the date of your visit.
Family Pass – Fast access to Crazy River, DinoMagic, Raskapuska, and Super Soaker.
Adventure Pass – Fast access to Barco Pirata, Spin Blast, Tigor Mountain, and AutoPista.
Adrenaline Pass – Fast access to Rebuliço, Star Mountain, FireWhip, and Big Tower.
Single Pass is the quickest and most convenient way to enjoy all the attractions at Beto Carrero World. Choose your favorite ride and schedule a time for faster access.
Important: The company reserves the right to change the number and schedule of attractions and electronic equipment due to safety concerns, weather conditions, or unforeseen events without prior notice.
By purchasing up to 1 day before your visit on our website or through our sales channels, you can secure parking at special rates (subject to availability).
Want to make the most of your visit? The VIP Parking is conveniently located right next to the Castle for added comfort. If you prefer regular parking, please note that it is a bit farther away.
Our parking lot is insured against theft and fire.
Want to buy parking in advance? Secure it directly on our website or contact us via phone or WhatsApp at (47) 3261-2222.
Take advantage and guarantee your spot now!
In order to ensure the comfort and safety of all, Beto Carrero World prepares daily to welcome visitors based on the sales volume. Please check below our policy for cancellations.
Access Pass to the Park and Optional Attractions:
The CDC (Consumer Defense Code) guarantees the right of regret within 7 calendar days after the purchase date, as long as the product has not been used or redeemed.
For purchases made through our website, cancellation requests must be submitted via email to:
suporteonline@betocarrero.com.br
The request should be made from the same email used during the purchase and must include the order number and the reason for the cancellation.
Since this is a unique product, no refund or credit voucher will be issued for the 2nd day of the 2-day pass. The 2nd day must be used within 7 calendar days after the 1st visit date (on open park days).
Some optional attractions have specific cancellation conditions, which should be reviewed in the information of each product. These may not be applicable to the 7-day withdrawal policy.
The Fast Pass optional group allows you to access attractions more quickly. This group includes the Adrenaline Pass, Adventure Pass, and Family Pass.
To use the optional, follow these instructions:
• This product is an optional, and it is necessary to also purchase the entrance passport to use it (limited quantity);
• You must register the Fast Pass ticket of each visitor in the APP BCW+ and schedule the available time for the day, which will be released 5 days before the visit. When using the ticket at the attraction, simply show the QR Code on your phone to the operator at the start of the line, arriving 5 minutes in advance;
• You can register up to 10 Fast Passes, one for each visitor in your group. Remember, each visitor has an access passport and a personal, non-transferable Fast Pass;
• Each attraction has height classifications and restrictions;
• Not using all the special accesses allowed by the optional, either partially or totally, on the selected date will not entitle the visitor to any partial or full reimbursement, nor will it be allowed to be used on another date;
• By acquiring the optional, visitors must follow the established safety rules and procedures, as well as respect the operating hours of each attraction;
• For visitors over 60 years old, this product is not required;
• The special access locations for using the optional are identified with at least one of the following signs: Plate, Sticker, and/or Portal. These are the only possible access points for the attractions described above;
• Visitors from 0.80m in height are required to purchase this product; minors do not need it, provided that the responsible adult acquires the product and accompanies them;
• Important: For security, at any time, especially for non-in-person transactions, a front-and-back photo of the original ID with a selfie of the cardholder holding the document may be requested;
• Attention: The company reserves the right to change the number and time of attractions and electronic equipment due to safety reasons, weather conditions, or force majeure without prior notice. Check our maintenance calendar.
** IN CASE OF NO-SHOW, THE PRODUCT IS NON-REFUNDABLE! **
Passports purchased through our website must be filled out with the full name, CPF, and date of birth of the person who will use the passport and/or optional services. The passport is non-transferable.
For children under 12 who do not have a CPF, you can fill in the “document” field with the birth certificate number, which must be presented at the access gates. For visitors 12 years and older, an identity document is mandatory.
On the day of your visit, it is essential to present the original document along with the passport at the access gates.
If you have the Bronze Annual Passport, pay attention to the following rules:
Valid for one year from the date of purchase, except on Saturdays, holidays, and special event dates. Check our operating calendar.
Heads up! No more physical cards! After filling out your passport with your details, download it through the BCW+ app. On the day of your visit, just show the QR code of your passport on the app at the entrance and enjoy the park attractions.
Children up to 4 years and 11 months old don’t need to pay for the access passport, as long as they present an original ID or birth certificate. This rule doesn’t apply to optional paid attractions, which must be purchased in advance.
The passport is not cumulative with other promotions or discounts and does not include gratuities or complimentary tickets.
Passports are personal and non-transferable.
Purchases made on the day of your visit (either online or at the ticket counter) will not be considered as early purchases.
Important: For security reasons, any non-in-person transactions may require a photo of the front and back of the original ID with a selfie of the cardholder holding the same document.
Attention: The company reserves the right to change the quantity and schedule of attractions and electronic equipment for safety, weather conditions, or force majeure reasons without prior notice. Check our maintenance calendar.
If you have the Silver Annual Passport, pay attention to the following rules:
Courtesy for 2 guests for one day of visit per year. Guest courtesy must be picked up 30 days after purchase. To pick up the courtesy for your guests, the passport holder must be present for biometric reading. It is mandatory to validate the passport at the access turnstiles on the same day of the visit before your guests can enter.
Courtesy for 2 VIP areas per year for the passport holder, subject to availability on the day (limited quantities). Check the VIP area rules. VIP area courtesy is subject to availability on the day of the visit. If sessions are sold out, the passport holder must use the benefit on another day. No exchanges are allowed in case of No-Show. Check the VIP area rules.
Standard Parking for all visits, subject to availability on the day (limited quantities). To release parking, you need to validate the annual passport at the turnstiles. Use the passport QR code at the gates to access parking (1 parking spot per day).
Valid for one year from the date of purchase, except on dates with special events. Check our operating calendar.
Heads up! No more physical cards! After filling out the passport with your details, download it through the BCW+ app. On the day of your visit, just show the QR code of your passport on the app at the entrance and enjoy the park attractions.
Children up to 4 years and 11 months old don’t need to pay for the access passport, as long as they present an original ID or birth certificate. This rule doesn’t apply to optional paid attractions, which must be purchased in advance.
The passport is not cumulative with other promotions or discounts and does not include gratuities or complimentary tickets.
Passports are personal and non-transferable.
Purchases made on the day of your visit (either online or at the ticket counter) will not be considered as early purchases.
Important: For security reasons, any non-in-person transactions may require a photo of the front and back of the original ID with a selfie of the cardholder holding the same document.
Attention: The company reserves the right to change the quantity and schedule of attractions and electronic equipment for safety, weather conditions, or force majeure reasons without prior notice. Check our maintenance calendar.
If you have the Gold Annual Passport, be aware of the following rules:
Courtesy for 4 guests for one day of visit per year. Guest courtesy must be picked up 30 days after purchase. The passport holder must be present for biometric reading to pick up the guest courtesy. It is mandatory to validate the annual passport at the access turnstiles on the same day of the visit before your guests can enter.
Courtesy for 4 VIP areas per year for the passport holder, subject to availability on the day (limited quantities). VIP area courtesy is subject to availability on the day of the visit. If sessions are sold out, the passport holder must use the benefit on another day. No exchanges are allowed in case of No-Show. Check the VIP area rules.
Courtesy for 4 Fast Passes per year for the passport holder, subject to availability on the day (limited quantities). The holder can choose which product group (Adrenaline Pass, Adventure Pass, or Family Pass) to use. Fast Pass courtesy is subject to availability on the day of the visit. If sessions are sold out, the passport holder must use the benefit on another day. No exchanges are allowed in case of No-Show. Check the Fast Pass rules.
VIP Parking for all visits, subject to availability on the day (limited quantities). To release parking, you need to validate the annual passport at the turnstiles. Use the passport QR code at the gates to access parking (1 parking spot per day).
Valid for one year from the date of purchase, except on dates with special events. Check our operating calendar.
Heads up! No more physical cards! After filling out the passport with your details, download it through the BCW+ app. On the day of your visit, just show the QR code of your passport on the app at the entrance and enjoy the park attractions.
Children up to 4 years and 11 months old don’t need to pay for the access passport, as long as they present an original ID or birth certificate. This rule doesn’t apply to optional paid attractions, which must be purchased in advance.
The passport is not cumulative with other promotions or discounts and does not include gratuities or complimentary tickets.
Passports are personal and non-transferable.
Purchases made on the day of your visit (either online or at the ticket counter) will not be considered as early purchases.
Important: For security reasons, any non-in-person transactions may require a photo of the front and back of the original ID with a selfie of the cardholder holding the same document.
Attention: The company reserves the right to change the quantity and schedule of attractions and electronic equipment for safety, weather conditions, or force majeure reasons without prior notice. Check our maintenance calendar.