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Contact Addresses:

For questions about your Ticket (Passaporte), please reach out based on where you made your purchase:

• Purchases made on our website: suporteonline@betocarrero.com.br
• Purchases through other channels: diversao@betocarrero.com.br

Lost an item during your visit? Our Lost and Found team can help you!
Email: guardavolumes@betocarrero.com.br

Have questions about your visit or want to share feedback about our service?
Contact our Visitor Service Team (SAV) at: atendimento@betocarrero.com.br

For information about safety restrictions on our attractions, send your questions to: restricoes@betocarrero.com.br

Want to be part of the Carrero team? Send your contact info to: atendimentorh@betocarrero.com.br and
click here to learn more about the benefits of working with us!

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The park cares about the well-being of its visitors. Therefore, considering the thousands of people we receive daily, we do not have water fountains. This policy not only helps preserve sanitary standards but also prevents any potential contamination.