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In order to ensure the comfort and safety of all, Beto Carrero World prepares daily to welcome visitors based on the sales volume. Please check below our policy for cancellations.

Access Pass to the Park and Optional Attractions:

The CDC (Consumer Defense Code) guarantees the right of regret within 7 calendar days after the purchase date, as long as the product has not been used or redeemed.
For purchases made through our website, cancellation requests must be submitted via email to:
suporteonline@betocarrero.com.br
The request should be made from the same email used during the purchase and must include the order number and the reason for the cancellation.

Since this is a unique product, no refund or credit voucher will be issued for the 2nd day of the 2-day pass. The 2nd day must be used within 7 calendar days after the 1st visit date (on open park days).

Some optional attractions have specific cancellation conditions, which should be reviewed in the information of each product. These may not be applicable to the 7-day withdrawal policy.

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We do not have a hotel within our park, but we have partner options available on our website by clicking here.
For questions, changes, or cancellations of accommodations purchased through our website, please contact us at: suporteonline@betocarrero.com.br.

Standard for all hotels:

Check-in: 2:00 PM
Check-out: 11:00 AM