Beto Carrero World FAQ
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Você que tem passaporte anual, fique atento às novas regras.
Para se divertir é obrigatório o agendamento prévio pelo site (agendamento.betocarrero.com.br) ou pelo Aplicativo Fila Virtual.
A gente sabe que é difícil controlar a ansiedade de se divertir sem limites. Por isso, não espere nem mais um segundo e reserve logo a data da sua visita. Com a capacidade de público reduzida as vagas ficaram ainda mais limitadas. Não será permitida a entrada de passaportes anuais no parque sem agendamento antecipado.



Beto Carrero World was inaugurated on December 28, 1991 as the largest and most complete entertainment world in Latin America. Conceived by the artist and businessman João Batista Sérgio Murad, within the standards and concepts of the best parks in the world.

It is installed in 14 million square meters in one of the most beautiful regions of the Brazilian coast, bringing together in one place moments of great joy and fun for all ages.

There is no place with so much diversity of attractions as a complete zoo, radical rides and for the whole family, incredible live shows besides train rides and lots of nature.

More than 100 amazing attractions as well as a full service structure, such as restaurants, coffee shops, ice cream parlors, coffee shops, bank 24h, comfort station, lost and found, parking, luggage storage, pharmacy, clinic, magazine stand, Griffe Beto Carrero and numerous shops of souvenirs.

All this to offer our visitors the best memories of their lives, with much comfort and convenience.

We wait for you!

As bilheterias iniciam às 8h, funcionamento do parque (brinquedos, zoológico, shows e atrações em geral) das 9h às 18h.

Aberto diariamente: novembro e dezembro.
Aberto de quinta a domingo: junho e julho.
Aberto de sexta a domingo: agosto.
Aberto de quarta a domingo: setembro e outubro.
Sujeito a alteração sem aviso prévio.

* É obrigatório o uso de máscara para acesso e nas dependências do parque.

Neste momento há algumas atrações que não estão funcionando no parque, são elas:

• Mamães e filhotes
• Serpentário
• Aviário
• Hípica
• Betinho Carrero 4D
• Kid Play
• Adventure Kids
• Bolha Aventura
• M21 / Sorria Click Fort Álamo
• M21 / Sorria Click Hípica

Neste momento alguns Shows não estão funcionando no parque, são eles:

• Portal da Escuridão
• Maquiagem do Terror
• Monga
• Sonho do Cowboy
• Acqua
• Excalibur

Neste momento alguns restaurantes não estão funcionando no parque, são eles:

• Sorveteria - Fire Whip
• Sorveteria - Gelateria
• Sorveteria - Madagascar
• Sissa Doces & Guloseimas - Ácqua
• Sissa Doces & Guloseimas - Sonho do Cowboy

The following attractions are included in the passport:

House of Mirrors, House of Mirrors, Treasure Hut, Sailor's Tavern, Pirate's Galleon, Pirate's Boat, Lighthouse, Carousel, Baby Elephant, Pedal Boat, Giant Wheel, Wacky Cups, Motorway, Kid Play, Horse World, Tigor Moutain, Bandstand Germanic, Castle of the Nations, Betinho Carrero 4D, Venetian Carousel, Events Square, Raskapuska, Dum Dum Roller Coaster, Pegasus Maze, Indigenous Village, Cavalry, Fort Poplar, Giant Boot and Hat, Horse Riding, Ponies and Horses Ride, Memorial Beto Carrero, Zoo, Monkey Island, Catwalk, Serpentarium, Lion's Watch, Giraffe House, Villa Esperanza Train, Magic World of Birds, Secret Garden, Star Moutain, Firewhip, Tchibum, Big Tower, Dinomagic, Madagascar Crazy River Adventure, Photos with Dream Works Characters, Shows (except Excalibur) and outpatient.

Shows:

10 am to 1 pm: Monga (15 minute presentations each).
13h: Hot Wheels Epic Show
2:00 p.m.: Aqua
3pm: Madagascar Circus Show
6pm: The Cowboy Dream.

The following attractions are included in the passport: NO

Acqua Boat, Adventure Kids, Zen Space, Bubble Adventure, Games, Kart, Extreme Kids, Drop Kids, Super Cars, Karting Track, Helicopter Tour (Time Maintenance, Portal of Darkness, Excalibur, Baggage Holders, Electric and Baby Carriages, Fast Pass, Guaranteed Access, Souvenirs and Food.

Some of these options such as: Helicopter Tour, Kart, Super Cars, Excalibur (show with lunch), Portal of Darkness, Fast Pass, and Guaranteed Access are available in our virtual shop on the "optional" tab. Already the others, can be purchased directly on the spot on the day of your visit.

Acqua Boat, Adventure Kids, Tenda Relax, Bolha Aventura, Games, Kart, Extreme Kids, Super Carros, Kartódromo Internacional, Passeio de Helicóptero, Portal da Escuridão, Excalibur (show com almoço), Estacionamento, Guarda-volumes, Carrinhos Elétricos e de Bebês, Fast Pass, Área Vip nos Shows, Souvenirs e Alimentação.

Obs: Devido a pandemia Covid-19 os opcionais Adventure Kids, Bolha Aventura, Portal da Escuridão, Excalibur, Fast Pass e Área Vip nos Shows estão suspensos temporariamente.

As apresentações possuem duração de 15 minutos, com limite de público, sujeitas a alterações sem aviso prévio e horário marcado que podem ser consultados nas placas indicativas no local das aparições:
Turma do Betinho Carrero – Bota Gigante ás 11h / 16h
Kung Fu Panda – Chapéu Gigante 10h15 / 15h25
Turma do Shrek – Vila Germânica 10h30 / 15h45
Turma do Madagascar – Área Madagascar 13h / 14h30
Megamente e Metro Man – Portal da Escuridão e FireWhip ( Suspenso temporariamente )

*Em caso de chuva as interações são canceladas.


Obs: Devido a pandemia Covid-19 a apresentação e foto com alguns personagens estão suspensos temporariamente.

Temos atendimento personalizado para sua agência de Turismo, através do nosso Operacional de Vendas (47) 3261-2222 e escritórios localizados em São Paulo (11) 3081-9902 e Paraná (41) 3501-0145.
Para novos cadastros solicite um link de pré-cadastro através do e-mail cadastro@betocarrero.com.br

Para demandas de Comunicação e Marketing, entre em contato com nossa equipe através do e-mail: imprensa@betocarrero.com.br. Enquanto isso, você pode acompanhar nosso blog e redes sociais.

Sua opinião é muito importante para nós, para sugestões ou reclamações, pedimos por gentileza que entre em contato direto com nosso SAV (Serviço de Atendimento ao Cliente) através dos e-mails atendimento@betocarrero.com.br ou sav@betocarrero.com.br

O Parque não possui hotel, mas em nossa loja virtual temos uma lista com hotéis e pousadas parceiros. É possível verificar informações, fotos, distância em relação ao parque, opinião de quem já utilizou o serviço, valores e até fazer sua reserva de hospedagem.
Para cotação personalizada de hospedagem, entre em contato com a nossa Central de Vendas pelo telefone (47)3261-2222 ou e-mail pacotes@betocarrero.com.br

A empresa reserva-se o direito de alterar a quantidade e o horário dos shows e equipamentos eletrônicos por motivo de segurança ou força maior.

É obrigatório realizar uma autorização de hospedagem conforme anexo para menor desacompanhado dos pais e responsáveis, de acordo com a lei:

ECA - Estatuto da Criança e do Adolescente
Lei nº 8.069/1990, de 13 de julho de 1990

Livro I - Parte Geral / Título III - Da Prevenção / Capítulo II - Da Prevenção Especial / Seção II - Dos Produtos e Serviços
Art. 82. É proibida a hospedagem de criança ou adolescente em hotel, motel, pensão ou estabelecimento congênere, salvo se autorizado em cartório com firma reconhecida ou acompanhado pelos pais ou responsável.

Livro II - Parte Especial / Título VII - Dos Crimes e Das Infrações Administrativas / Capítulo II - Das Infrações Administrativas
Art. 250. Hospedar criança ou adolescente desacompanhado dos pais ou responsável, ou sem autorização escrita desses ou da autoridade judiciária, em hotel, pensão, motel ou congênere:
Pena - multa.

Todo Parque é pavimentado e as principais avenidas são asfaltadas. O cadeirante e um acompanhante podem acessar os brinquedos pela saída, não precisando pegar filas, além de solicitar o auxílio de um monitor para a entrada no brinquedo.

Algumas atrações possuem restrição em relação a cirurgias recentes, pinos, platinas, próteses e gessos, em que o visitante deve se informar com o monitor de cada equipamento. A montanha russa Tigor Mountain e a atração opcional Excalibur possuem elevador de acessibilidade, com capacidade para suportar 250 kg.

Aproveite as áreas temáticas como a Triplikland, Ilha dos Piratas e Madagascar. Explore a Avenida das Nações e conheça o carrossel veneziano, a montanha russa Dum Dum, e o Raskapuska.Dê um passeio de trem na Terra da Fantasia, Vila Esperança. Na área do Velho Oeste, dê uma voltinha com os pôneis na Hípica.No Mundo Animal conheça o zoológico e a atração Mamães & Filhotes (pago á parte).

Para crianças maiores temos a Tigor Mountain, na Vila Germânica.

Fique de olho nos horários das fotos com personagens Dreamworks e nossos incríveis shows.

Cada passaporte tem seu período de uso. Nos passaportes de 2 dias, consta somente a data da primeira visita, a utilização do 2º dia será em até 7 dias após a utilização do 1º dia. Não é necessário agendar o 2º dia.

Prezamos pela segurança e bem-estar dos nossos visitantes, por isso não é permitido o uso de drones no parque.

Localizado no Castelo das Nações, logo depois das catracas de acesso ao Parque junto ao guarda-volumes, com funcionamento somente em dias de parque aberto.

A promoção aniversariante do dia não paga a entrada é válida somente para o dia do aniversário. Caso o parque esteja fechado no dia do aniversário, o aniversariante poderá emitir o seu passaporte para o domingo que antecede o aniversário, ou até a próxima sexta-feira, posterior ao aniversário.
Como estamos operando com 30% da capacidade de público, o visitante deve emitir o Passaporte Aniversariante em nosso site antecipadamente ao dia da visita.
Apresente seu passaporte aniversariante na catraca de entrada do parque com documento de identificação com foto. A não comprovação do aniversário no dia anula o direito da entrada gratuita. Até 12 anos será aceito como documento de comprovação a Certidão de Nascimento e a partir de 13 anos será indispensável apresentação do documento de identidade original com foto. Crianças até 4 anos e 11 meses não pagam o passaporte de acesso mediante apresentação de documento.
Promoções ou condições especiais não cumulativas.
Antes da visita, consulte o calendário de funcionamento do parque.



Yes, there is parking for touring vehicles, motorbikes, motorhomes and the like, with theft and fire insurance.

Cars of Ride: R $ 50,00
Motorcycles: R $ 25,00
Motorhome R $ 70,00
VIP for cars: R $ 60,00

Values valid from 12/01/2018 until 12/15/2019.

Rates subject to change without notice.

* Values per night.

342/5000
Yes. The same is located in the Castle of Nations, after the ratchets of access to the Park.

Small - $ 20.00 - 30 cm high / 25 cm wide / 40 cm long
Large - $ 30.00 - 50 cm high / 25 cm wide / 40 cm long

To save helmets is worth R $ 20.00.

Price subject to change without notice *.

Yes, the Park offers FREE WHEELCHAIRS service and must be requested in the luggage room, located after the Park access ratchet. The service is free, but in limited quantity. To withdraw, the visitor fills out a form and leaves $ 50.00 guarantee. At the end of the tour he returns the chair and takes the money back.

Another option is the LOCATION OF SCOOTER VIP (motorized chair). Values and forms of payment must be verified directly on the spot.

Yes. We offer stroller for rental. Values and forms of payment must be verified directly on the spot. Limited quantities.

There is no restriction on visiting the Beto Carrero World with pets being small and also must be worn collar. However, to ensure a safe and enjoyable ride, it is important to use appropriate accessories to transport these animals as bags that support the weight of the animal and strollers are examples of ease at the time of the ride. Owners should have local attention and concern regarding hygiene, safety and quiet. Remembering that in certain places like in concerts, food court and toys entrance is not allowed for safety reasons.

Yes, but in case of rain or strong winds, for safety reasons, some attractions can be temporarily stopped.
But do not worry, the Park offers many covered attractions for you to enjoy all day.

Yes, but it will be necessary to remove the temporary exit in the luggage storage, its return must happen in up to 20 minutes.

The park watches over the well-being of its visitors, so in view of the thousands we receive every day, we do not put drinking fountains in our company, preserving sanitary regulations, as well as avoiding any risk of contamination.

Thank you for understanding.

People will spend many hours in the park and certainly will not have where to store their food, so it is recommended to consume them immediately. In compliance with sanitary standards, access is denied.

Thank you for understanding.

Within the Park there are establishments that accept credit and debit cards and others that accept only in kind. Before making the purchase, make sure on the forms of payment consulting directly on the spot.

Caso a criança não possua CPF ou RG, você pode preencher no campo “documento” o número da certidão de nascimento ou documento do responsável. No dia da visita será indispensável à apresentação da certidão de nascimento original junto com o passaporte nas catracas de acesso.

Each toy has specific characteristics and technical standards to be fulfilled. The restrictions need to be respected, given, the composition of the toy. For security reasons, the restrictions take into account the user's physical structure and health status at the moment. In this way, we recommend that you request information from the monitors of each toy or the Visitor Service (SAV).

Thank you for understanding.

>> To make your schedule even better and make better use of your day, consult information about attractions, times and restrictions:

You can also ask your questions by chat online on the Site, or by telephone with our Sales Center - 47 3261-2222.

HIPPY

Height:
• Children from 2 to 12 years old can only take the pony ride;
• Children from 2 to 5 years of age can take the tour only accompanied
by adults;
• Over 13 years old you can only go horse riding.

Not allowed:
• Chewing gum or candy; • Take the walk eating or drinking; • Smoke; • Get into bathing suits; • Take the walk without shirt or shoes; • Save place in queue; • People with cast members; • Pets.

HIGHWAY
Height:
• Persons less than 1.10m tall are not allowed;
• Allowed accompanied, people from 1.10m to 1.20m in height;

Not allowed:
• Children sitting on their lap; • Disembark, remove the belt, lift and / or place body parts out with the cart in motion; • People in a state of drunkenness; • Eat and drink; • Smoke; • Chewing gum or bullet; • People in bathing suits; • Enter without shirt or shoes; • Save place in queue; • Get wet; • Enter people with labyrinthitis and / or spinal problems; • Pregnant women; • Pets.

BABY ELEPHANT
Height:
• Under 1.20m must be accompanied by a person over 15 years of age.

Not allowed:
• Eat and drink; • People with epilepsy; • People in bathing suits; • Enter without shirt or shoes; • People in a state of drunkenness; • Remove the seat belt while the toy is in motion; • Children over 5 years old sitting on their lap; • Save place in queue; • Smoke; • Chewing gum or bullet; • Pets.

PIRATE BOAT
Height:
• Persons under 1.20 m tall are not allowed.

Not allowed:
• Eat and drink; • People in a state of drunkenness; • Smoke; • Save place in queue; • Chewing gum or bullet; • People in bathing suits; • Enter without shirt or shoes; • Pregnant women; • Cardiac people; • Pets.

BIG TOWER
Height:
• Minimum of 1,30m;
• Special persons of physical or mental order without accompaniment of a person over 15 years of age.

Not allowed:
• Save place in queue; • People with phobias, pressure problems and blood circulation; • People with labyrinthitis, epilepsy and temporary physical disabilities such as embedded limbs, drunkenness, etc .; • Pregnant women, cardiac patients and people with spinal problems; • Eat, drink, chew gum and smoke; • Get into bathing suits / shirtless; • Pets.

EXTERNAL CAROUSEL
Height:
• Persons over 1.50 m are not allowed.

Not allowed:
• People in a state of drunkenness; • People in bathing suits; • Save place in queue; • Enter without shirt or shoes; • People with special needs should be presented to the monitors; • Pets allowed inside the equipment; • Eat, drink, chew gum and smoke; • Children up to 5 years of age must be accompanied by persons over 15 years of age; • Lift, replace seat, and place body parts away from equipment while the equipment is in motion.

VENEZIANO CAROUSEL
Height:
• Children under 1.10 m are not allowed without accompanying adult or responsible
over 15 years.

Not allowed:
• Lifting, changing seats, and putting body parts out of the equipment while the equipment is in motion; • People in a state of drunkenness; • People in bathing suits; • Save place in queue; • Enter without shirt or shoes; • People with special needs should be presented to the monitors; • Pets allowed inside the equipment; • Eat, drink, chew gum and smoke;
 
CINEMA BETINHO 4 D
Height:
• Persons less than 1.10m are not allowed on mobile chairs.
• Pregnant women, persons under 1.10m or who have any other restrictions on fixed seats are allowed.

Not allowed:
• Lifting, changing seats, and putting body parts out of the equipment while the equipment is in motion; • People in a state of drunkenness; • People in bathing suits; • Save place in queue; • Pregnant women in mobile chairs; • People with epilepsy; • Persons dislodged from the mobile seat; • People with spine problems and heart problems on fixed seats; • Eat, drink, chew gum and smoke; • Enter without shirt or shoes; • Pets.

DINOMAGIC TRAIN RIDE
Not allowed:
• Raise, move, or move any part of the body with the train moving; • Disembark with the train in motion without the driver's permission; • People with epilepsy; • Smoke; • Save place in queue; • Pets allowed inside the equipment; • Enter barefoot (except infants); • Enter shirtless.

FIRE WHIP
Height:
• Persons below 1.30m and above 2.0m are not allowed.

Not allowed:
• Save place in queue; • People with spinal problems, surgeries, limbs cast or covered with metal; • Persons who can not be properly housed in the trolley seat; • People under the influence of alcohol and drugs; • To carry pointed objects and / or that can fall from the pocket during the course; • Entry with pets; • Eat, drink, chew gum and smoke; • Enter shirtless; • Save place in queue; • Cardiac people with epilepsy and in poor physical or psychological conditions; • Entry with pets.

CRAZY RIVER ADVENTURE
Height:
• Persons below 0.80m, between 0.80m and 1.30m are not allowed to be accompanied by a person over 15 years of age.

Not allowed:
• Cardiac, with epilepsy, with temporary physical disability as cast members; • Stand in the boat during the course; • Save place in queue; • Overpass the fences and parapets, enter the river; • Switch places with the boat in motion; • Eat, drink, chew gum and smoke; • Children sitting on their lap; • Play in the scenery during the course; • Pets.

KID PLAY
Height:
• Persons below 0.90m and above 1.30m are not allowed;

Not allowed:
• Eat, drink, chew gum and smoke; • Get wet on the toy; • People with bandaged or cast members; • Enter through the exits of the slides; • Pets.

MOUNTAIN-RUSSIAN DUM DUM
Height:
• Persons below 0.80m are not allowed, from 0.80 to 1.30m must be accompanied by an adult;
• Children under 1.30m are not allowed to sit in the opening part of the cart.

Not allowed:
• Eat, drink, chew gum and smoke; • Save place in queue; • Put body parts out of the moving equipment; • Pregnant; • Pets.

MOUNTAIN RUSSIA STAR MOUNTAIN
Height:
• Children under 1.20m are not allowed.

Not allowed:
• Persons who have been dislodged from the cart; • Pregnant women; • Pets; • Cardiac, spinal, epilepsy, labyrinthine, or intoxication; • Save place in queue; • People with limbs cast and / or coated with metals; • Enter with scarf, swimwear, barefoot or shirtless; • Sit or lean on station and queue chains.

PEDALINHO
Height:
• Children under 0.70 m tall are not permitted;
• People under 1.50 m and pregnant can only be accompanied.

Not allowed:
• Hit the pedal boat against another or hit the margins; • Disembark, change places, put body parts out while on the course; • Get into bathing suits, shirtless or barefoot; • Eat, drink, chew gum and smoke; • Save place in queue; • Pets.

RASKAPUSKA
Height:
• Persons under 0,80 m in height, between 0,80 m in height and 1,30 m in height
must be accompanied by an adult;

Not allowed:
• Sit or lean on queue delimiters; • Get into bathing suits, shirtless or barefoot; • Eat, drink, chew gum and smoke; • Pets; • Save place in queue; • Pregnant women; • Cardiac persons, labyrinthitis, epilepsy and temporary physical disabilities such as drunken limbs, etc.

GIANT WHEEL
Height:
• Persons under 1.50m must be accompanied by an adult.

Not allowed:
• Eat, drink, chew gum and smoke; • Save place in queue; • Pets; • Stand during the journey and / or change places; • People in drunken state.

TCHIBUM
Height:
• Persons under 1.20m tall are not allowed.

Not allowed:
• Cardiac persons, labyrinthitis, epilepsy and temporary physical disabilities such as drunken limbs, etc .; • Eat, drink, chew gum and smoke; • Pets; • Save place in queue; • Stand during the journey and / or change places;

TIGOR MOUNTAIN
Height:
• Not allowed people under 1.10m, between 1.10m and 1.30m must be accompanied by adult.

Not allowed:
• Cardiac persons, labyrinthitis, epilepsy and temporary physical disabilities such as drunken limbs, etc. • Pets; • Save place in queue; • People in a state of drunkenness; • Stand during the journey and / or change places; • Eat, drink, chew gum and smoke; • Pregnant.

XICARAS MALUCAS
Height:
• Persons under 1.00 m tall must be accompanied by an adult.

Not allowed:
• Stand while the toy is moving and / or change place; • Eat, drink, chew gum and smoke; • Save place in queue; • Pets.

TREM DA VILA ESPERANÇA
Not allowed:
• Raise, move, or move any part of the body with the train moving; • Disembark with the train in motion without the driver's permission; • People with epilepsy; • Smoke; • Save place in queue; • Pets allowed inside the equipment; • Enter barefoot except children on lap; • Enter shirtless.

ATTRACTIONS SUBJECT TO CHANGE WITHOUT PRIOR NOTICE!

Dispomos do Espaço Baby Care, com uma infraestrutura completa, moderna e aconchegante. Os papais e as mamães podem cuidar dos pequenos em um ambiente confortável, com local para amamentação, alimentação, fraldário, além de um espaço para descanso e descontração.

- 10 am to 1pm: Monga (15 minute presentations each)
- 12 pm: Excalibur (payment separately) *
- 1 pm: Hot Wheels Epic Show
- 2 pm: Excalibur 2nd session (payable separately) *
- 2:00 p.m.: Aqua
- 3 pm: Madagascar Circus Show
- 6 pm: Cowboy's Dream
- 7 pm: Sherek's Christmas **
- 7:30 pm: Excalibur 3rd Session (paid separately).

* For the 2nd and 3rd session, it is necessary to check the availability of the show for the desired date.
** Temporary show until 06/01/2018.

maintenance schedule


The Park reserves the right to change the number and time of shows and electronic equipment due to safety, climatic conditions.

Up to 03 years and 11 months, children do not pay their passport, upon proof of birth certificate or original RG.

People with disabilities, the elderly and pregnant (if you can take advantage of the attraction) should be presented to the monitors at the rides and shows, which will give all appropriate instructions for each situation.

We have special conditions for your group!
Please contact our sales center by phone (47) 3261-2222 or by e-mail diversao@betocarrero.com.br.

The Student Identification Card (CIE) is valid for all open park days at Beto Carrero World and must follow the nationally standardized single model, indicated by Federal Law 12,933 / 2013, decree n. 8.537 / 2015 and the injunction issued in ADI (Direct Action of Unconstitutionality) n ° 5108 / DF.
The Student Identification Card must contain the following information:
The following data shall appear on the front of the card:
• Full name and date of birth of the student;
• Recent student photo;
• Institution of education (name of the institution, degree of education, name of the course - in the cases of technician, undergraduate and graduate);
• Enrollment in the Teaching Institution;
• QR-Code;
• Current year;
The following information shall appear on the back of the card:
• Student service service number of the issuing entity;
• Attribute Certificate Mark according to the available brand manual;
• Text containing: "Document nationally standardized according to Law no. 12.933 / 2013. Valid throughout the national territory until March 31 of the following year ".

All cards must contain the QR-Code specification and plastic cards will not be accepted. Purchases with the student card must be made at our box office or through our Sales Center at (47) 3261-2222.

If you do not have the Student Identification Card in these standards, you can still request yours at: www.documentodoestudante.com.br

Before finalizing the purchase the client must read carefully the terms and conditions of purchase by the site, where are expressed the cancellation conditions among other information.

- Purchases only from PARK ACCESS PASSPORTS:
The product can not be used and cancellation can occur within 7 calendar days after the date of purchase, by email to suporteonline@betocarrero.com.br, and no other means of cancellation requests are accepted; informing the number of the request and the reason for the cancellation. In case of cancellation of passports to access the Park after 7 days from the date of purchase, we will only make the letter of credit in the value of the passports. For the other products, check the conditions of cancellation of each product by e-mail suporteonline@betocarrero.com.br.

- Shopping for attractions OPTIONALS:
The cancellation of the order must occur within 7 calendar days after the date of payment, and some products may have specific cancellation conditions that must be observed in the product information, and the same 7-day cancellation policy may not apply.

- HOSTING RESERVATIONS:
The cancellation of the request must occur within 7 calendar days after the date of payment and this period is linked to the minimum period of up to 72 hours before the scheduled date of check-in at the hotel, by email to suporteonline@betocarrero.com.br, Other means of cancellation requests will not be accepted, informing the request no. and the reason for the cancellation, except periods of New Year, Christmas, Carnival and Holiday. In this situation, will be checked with the hotel the possibility of cancellation.

- Purchase of PACKAGE:
Before making the purchase, the customer should read the conditions of purchase expressed in the "General Conditions" of the package, which may include fines and deadlines for such request, and in the case of promotional tariffs, there is no refund of the amount paid .

In our virtual store we have complete packages with schedules and predefined dates, to check the available options, just visit our online store www.betocarrero.com.br/loja/?area=pacote , set the source state, period, and search the available packages. However, if you want another date or format, please contact our Sales Center at (47) 3261-2222 or e-mail pacotes@betocarrero.com.br

To access the park passports can be saved in PDF on the cell phone and present directly in the turnstiles. Option e-tickets should be printed as our turnstiles scan the bar code for release.
The passports can also be printed in the park in the totems of self-service, located in the Castle of Nations. Using the registered login and password in the virtual store.

Por questões de segurança, a compra com cartão de terceiros, será desbloqueada após o envio do termo de autorização preenchido, juntamente com cópia frente e verso do documento com foto (atualizado) e apenas a frente do cartão para o e-mail suporteonline@betocarrero.com.br,

- On Site / Virtual Store: Exclusive installment up to 5x without interest, on VISA, MasterCard, Hipercard, Diners Club, AMEX and ELO credit cards;

- At the Sales / Telephone Center, Social Networks and Online Chat: Exclusive installments up to 5x without interest, on VISA, MasterCard, Hipercard, Diners Club, AMEX and ELO credit cards, bank transfer or through bank deposit.

- At the Box: Up to 5x without interest in the credit cards, it is also accepted debit card VISA, Mastercard, Diners Club, AMEX, ELO, VISA Electron, Maestro, Hipercard, Banrisul, Cabal and Aura.

- At the Self Service Desk: Up to 5x without interest in the credit cards, it is also accepted debit card VISA, Mastercard, Diners Club, AMEX, ELO, VISA Electron, Maestro, Hipercard, Banrisul, Cabal and Aura.

The best prices you guarantee in advance purchase the day of your visit.
Shopping for the site on the same day of the visit, will be the box office value.

So stay tuned for information and take advantage of early purchase.